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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, ) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Architecting, designing and supporting complex voice and contact center solutions that incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBC's, and Five9 Contact Center as a Service.
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Deep understanding of Contact Center Architecture / Reporting / WFM Integration / IVR / Speech Recognition / Agent Phone Panel (amazon connect streams) Help build state of the art omni channel contact center solutions that provide best in class customer and advocate experience.
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The Contact Center Representative position is the first point of phone customer service contact for our patients, patient family members, physicians, and other clinic staff, by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages.
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As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM’s Contact Center and assist in the development of a plan or strategy to achieve those goals.
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Stay abreast of industry trends and best practices related to contact center technologies, particularly within the Five9 ecosystem. This role will be responsible for designing, implementing and maintaining Five9 systems to ensure optimal performance and efficiency for our client's contact center operations.
$60 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Acts as a liaison between Contact Center team members and MGH practice managers and staff to ensure shared responsibilities and hand-offs between the Contact Center and hospital departments are working as designed to support department and organizational goals; works with Contact Center Manager to mitigate as needed.
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This position acts as a proven leader and mentor within BMI FCU. In order to be successful, it is required to master and perform all job functions of the Contact Center Representative II and III positions.
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Under the general direction of the Ambulatory Contact Center Manager, the incumbent is responsible for the day-to-day operations of a service line within the Ambulatory Contact Center: specifically, the Physician Referral Service and Data Entry teams.
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Deep understanding of customer service domain, architecture and contact center platforms, tools and technologies (Cisco, Genesys, Avaya, NICE, Nuance etc.) Deep understanding of AWS Connect, Google Cloud Center AI, Twilio and other modern cloud based contact center technologies.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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Serves as the first point-of-contact for patients in a fast-paced call center. Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc.
$20.57 - $32.92 an hourPart-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Respond to client email questions and requests/tickets regarding the software application architecture and integrations in the contact center technologies (Siebel, Genesys, NICE-inContact, Nuance, Virtual Hold, Active Directory, SAP, Mainframe, Filenet, MARCS, Clarity, Oracle, SQL Server.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Title: contact center Company: Nebula Jobs Lowes
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