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Contact Center Engineer - Five9 Specialist
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- This role will be responsible for designing, implementing and maintaining Five9 systems to ensure optimal performance and efficiency for our client's contact center operations.
- Configure and customize Five9 applications, including IVR (Interactive Voice Response), ACD (Automatic Call Distribution), call routing, agent scripting, CRM integration and reporting
- Develop and maintain integrations between Five9 and other business systems, such as CRM platforms, ticketing systems and workforce management tools
- Stay abreast of industry trends and best practices related to contact center technologies, particularly within the Five9 ecosystem
- Train and support contact center agents and administrators on the effective use of Five9 applications and features
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