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SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Must have proficient in Workforce Management tools and applications, such as Genesys, Avaya, and Verint.
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Regulatory Compliance: Ensure full compliance to all relevant policies which require scheduling support, especially Almere attendance Ensure compliance with labor laws, regulations, and industry standards related to workforce management.
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Verbal and written communication skills including discussing medical needs with members and interfacing with internal staff/management and external vendors and community resources. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.
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As a Workforce Manager you’ll be responsible for:- Working with Operational Management and Vendor Management to design and deliver service delivery / capacity planning strategies.
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5+ years business analytics, reporting, and data management required, experience within Workforce Analytics strongly preferred. Define and implement HR Master Data Management policy, process & data definitions, and establish data governance model.
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Ability to effectively implement change management as it relates to Workforce, Smart metering, and other operational technical systems. Providing innovative uses of systems to improve workforce efficiency and optimize the management of information.
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The position is full time, 100% FTE. The position of ECE Workforce Engagement Coordinator operates from PHMC's main offices at 1500 Market St, Philadelphia, PA though this position requires frequent travel throughout Bucks, Chester, Delaware, Philadelphia, and Montgomery counties to best serve the meeting schedules of the participating ECE workforce.
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Overview of the Role: Alignment Health is seeking an analytical, detail oriented, motivated, and workforce management analyst to join the member services team. Required Skills and Experience: Minimum 5 years workforce management experience in workforce scheduling, workforce forecasting, and process improvement within fast-paced contact center environments.
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This is a senior role, working closely with the Portfolio Manager, External Investment Management Public Markets, Senior PMs, Chief Investment Officer (CIO), and other senior Investments leaders and staff, across asset classes, with a primary focus on public equities investments with our external investment management partners.
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Demonstrates on-going commitment to preparing young people for the workforce by modeling, mentoring, and monitoring excellence in the eight Career Success Standards of: workplace relations and ethics; information management; communications; multicultural awareness; personal growth and development; career and personal planning; interpersonal skills and independent living.
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Contributes to the development and implementation of strategies and policies guiding workforce services and the broader workforce development system within Allegheny County, especially focusing on activities of the one-stop career center - PA CareerLink.
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Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement.
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Experience in implementing and configuring SAP Fieldglass, including integration with SAP Ariba, SAP SuccessFactors, S/4 HANA, and other ERP systems for seamless workforce management. Serve as the subject matter expert for SAP Fieldglass with deep knowledge in Contingent Workforce Management (CWM), Statement of Work (SOW) management, Assignment Management, and Profile Worker (PW) modules.
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We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care.
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Analyze data to identify trends, issues, and opportunities for improvement in operations and workforce management. 2+ years of experience in workforce management or operations analysis.
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workforce management jobs Title: workforce management specialist Company: Maximus
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