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Workforce Management Analyst
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Full-time
- Overview of the Role: Alignment Health is seeking an analytical, detail oriented, motivated, and workforce management analyst to join the member services team.
- Responsibilities: Lead projects related to the implementation of workforce management applications and upgrades.
- Meets contact center financial objectives by tracking and estimating expenses and forecasting expenditures (i.e., capacity planning, etc.)
- Create schedules with goals of optimizing queue coverage to meet organizational need and employee satisfaction – which may cover distinct sites and departments, multiple region and time zones, and unique channels.
- Required Skills and Experience: Minimum 5 years workforce management experience in workforce scheduling, workforce forecasting, and process improvement within fast-paced contact center environments.
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