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Workforce Analyst
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Full-time
- SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department.
- If you have a passion for organization, optimization, and efficiency, the Workforce Analyst role may be right for you.
- Collaborates with department management on identifying opportunities to further optimize workforce management.
- Bachelor’s Degree in Mathematics or Statistics from an accredited four-year college of university preferred.
- Minimum of three (3) years of experience in Workforce Management forecasting, scheduling, real time adherence, and reporting required.
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