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The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
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The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
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The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location. Manages the airport and assigned locations/geographic areas when the General Manager is not present.
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Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function. 1-3 Years prior experience of customer service or operations, according to specific job duties.
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The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
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The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. At Hertz, we champion and celebrate a culture of diversity and inclusion.
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Experience in car rental, hospitality, or tourism a plus. Actively engages in effective communication plans focused on building employee engagement in order to achieve business results. Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
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We take affirmative steps to promote employment and advancement opportunities. Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS.
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Individuals are encouraged to apply for positions because of the characteristics that make them unique. Customer service aptitude - Ability to address and resolve customer service issues. Conducts performance evaluations that are timely and constructive, where applicable.
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Remains current on all administrative duties according to company policy. Sales Management/Coaching ability. Provides management with various updates and indicators as requested. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
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The Airport Senior Operations Manager is primarily responsible in assisting the Airport (Assistant) General Manager in the successful delivery and oversight of the Hertz product to internal and external customers.
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The Airport Senior Operations Manager may lead a brand strategy at a particular location, or lead all functions and all brands, depending on the size of the location. Schedules and supervises the management team as well as the non-exempt frontline employees at the site – a responsibility that may be delegated, but remains the ultimate responsibility of the Senior Operations Manager or the Assistant General Manager, depending on size of location.
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The Operations Manager oversees fleet availability and revenue generation. 40% off any standard Hertz Rental. Perks & Discounts –Theme Park Tickets, Gym Discounts & more. This includes responsibility for overall operating performance, customer satisfaction, positing employee culture, safety, and service, budget, and vendor relations.
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Resolves customer issues, ensuring a positive customer experience. Participates in the recruiting process, as required. Working knowledge of Microsoft office suite. Passion for Customer Service & Stakeholder Success.
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Below are a few perks and discounts: 40% off any standard Hertz Rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
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manager operations jobs Title: operations manager Company: Hertz
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