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The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
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The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
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The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location. Manages the airport and assigned locations/geographic areas when the General Manager is not present.
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Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function. 1-3 Years prior experience of customer service or operations, according to specific job duties.
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Experience in car rental, hospitality, or tourism a plus. Actively engages in effective communication plans focused on building employee engagement in order to achieve business results. Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
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Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Customer service aptitude - Ability to address and resolve customer service issues.
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The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
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The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. At Hertz, we champion and celebrate a culture of diversity and inclusion.
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We take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Conducts performance evaluations that are timely and constructive, where applicable.
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The Operations Manager oversees fleet availability and revenue generation. Below are a few perks and discounts: 40% off any standard Hertz Rental Medical, Dental & Vision plan optionsRetirement programs, including 401(k) employer matchingPaid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyEducational Reimbursement & DiscountsVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical IllnessPerks & Discounts –Theme Park Tickets, Gym Discounts & more.
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Say goodbye to Summer, and hello to a new Career with Hertz! This includes responsibility for overall operating performance, customer satisfaction, positing employee culture, safety, and service, budget, and vendor relations.
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Remains current on all administrative duties according to company policy. Sales Management/Coaching ability. Provides management with various updates and indicators as requested. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
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Resolves customer issues, ensuring a positive customer experience. Participates in the recruiting process, as required. Working knowledge of Microsoft office suite. Passion for Customer Service & Stakeholder Success.
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Excellent oral and written communication skills. People management and leadership capability. Customer service resolution practices. High School Diploma required. EOE, including disability/veteran. Trust & Integrity.
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40% off any standard Hertz Rental. Perks & Discounts –Theme Park Tickets, Gym Discounts & more. helps to provide overall leadership to non-exempt airport employees. Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
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manager job Title: operations manager Company: Hertz
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