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Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Contact based out of our office in Danville, IL.
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Responsibilities What You’ll DoThe Contact Center Representative will provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels. First level contract assessment and support; advocate for members working under a SAG-AFTRA collective bargaining agreement by answering questions for members, producers, studio executives, labor attorneys, casting agents and other industry professionals.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, ) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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As the Contact Center Director, you will be instrumental in shaping the future of our customer service delivery, ensuring alignment with strategic agency goals and delivering unparalleled service quality.
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This position acts as a proven leader and mentor within BMI FCU. In order to be successful, it is required to master and perform all job functions of the Contact Center Representative II and III positions.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,. POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts.
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Experience with Contact Center Technologies leveraging Advanced Voice Recognition, Conversational AI, and Natural Language Processing Experience with UI/UX development & design systems: CSS, Web Components, Less, Sass Experience or exposure in big data and event streaming technologies: Spark, Kafka, etc.
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The Contact Center Representative may be the patient’s first point of contact and serves as a liaison between patient, provider, practices and clinics as well as insurance providers. Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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Partner with internal customers to optimize the Five9 Contact Center software solution. Implement, troubleshoot and support the Five9 Contact Center software solutions in a wide array of configurations for across all lines of business.
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The Contact Center Manager Data Engineering will report to the Contact Center Platforms Application Development Manager and have aligned data and software engineer direct reports. Collaborate with Business and Analytics leaders as well as the CIO organization to develop a Contact Center data strategy and roadmap, in partnership with EDS and Architects, for evolving from the current-state data ecosystem on-premises to a target-state data ecosystem leveraging cloud-native technologies.
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Deep understanding of customer service domain, architecture and contact center platforms, tools and technologies (Cisco, Genesys, Avaya, NICE, Nuance etc.) Deep understanding of AWS Connect, Google Cloud Center AI, Twilio and other modern cloud based contact center technologies.
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Architecting, designing and supporting complex voice and contact center solutions that incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBC's, and Five9 Contact Center as a Service.
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Title: contact Company: Harrys Seafood Bar Grille
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