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Responsibilities What You’ll DoThe Contact Center Representative will provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels. First level contract assessment and support; advocate for members working under a SAG-AFTRA collective bargaining agreement by answering questions for members, producers, studio executives, labor attorneys, casting agents and other industry professionals.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, ) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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Demonstrates adherence to the Member Contact Center (MCC) Service Standards in addition to enforcement and modeling of our Mission Statement, Core Values and Team Attributes. Assists department management team in the supervision and operations of a multiple communication channel contact center and creates an environment where staff consistently focuses on delivering Signature Experiences.
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This role will provide day-to-day support of the 24 x 7 contact center production environment. The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technologies and communication services.
$105,200 - $175,000 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Promotes advocacy and takes personal responsibility to ensure that member and employee issues are handled properly at the first point of contact. Responsible for proactively resolving escalated member inquiries and problems at the first point of contact.
$78,100 - $117,200 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Extensive experience with designing, implementing, and troubleshooting contact center backbone infrastructure. Experience working on reports and analytics related to contact center (CUIC and Variphy.
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VP, Digital & Contact Center Technology. In-depth understanding of contact center technologies including telephony systems, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CRM (Customer Relationship Management) software, chatbots, omnichannel platforms, and workforce management systems.
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When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment.
$23.44 - $35.16 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor to manage daily activities in our Sales and Contact Center. Ensure thorough oversight of the customer service and sales area through the Bank’s Contact Center utilizing multiple digital channels (Live Chat, Video Banking, Audio, etc.
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Description The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technologies and communication services.
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The Nurse Manager will have a strong understanding of contact center operations supporting the CDE team to manage their workload, maintain program metrics, and achieve high customer satisfaction.
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Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
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Group 1 Automotive is seeking a skilled Remote Contact Center Specialist to join our team in Los Angeles, California. If you need to report this job please contact GrabJobs. Requirements: - At least 3 years of experience in customer service, call center, or a related field - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Proficiency in using customer service software and databases - Ability to work independently and as part of a team - Confidence in handling challenging customer interactions with empathy and patience - Availability to work a flexible part-time schedule, including evenings and weekends.
$2,600 - $4,100 a monthPart-timeRemoteExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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We are currently seeking an experienced Contact Center Director to work in the Valencia Call Center. Contact Center Director - Valencia, CA — The Pailin Group Professional Search Consultants.
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Contact Center Supervisor, Customer Sales & Service - (CCSCSS) Contact Center Supervisor, Customer Sales & Service. - Three to five years customer service experience, preferably in a contact center environment.
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Title: contact Company: Harrys Seafood Bar Grille in Los Angeles, CA
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