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The Help Desk Manager (TX) oversees day-to-day tech support operations, community outreach, and engagement for NPower’s Community Help Desk (CHD) programs in the Texas region.
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Reporting to the VP, Information Technology Services the IT Help Desk Manager will lead the day-to-day operations of our help desk support team and ensure they are providing exceptional technical assistance to our end users across the US in a remote working environment.
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Help analyze problem patterns and trends and recommend corrective actions where appropriate •Timely log, update, follow through, and close all incidents •Create, modify and follow through with all IT Help Desk, email, voice mail and Jira Tickets •Document problem resolutions in Helpdesk management software so that this information can be used to resolve future calls.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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IMRF is offering a great opportunity for the right person who has excellent Microsoft technical experience, Help Desk experience and communications skills. SUMMARY:The Senior Network Analyst - Help Desk will be primarily responsible for providing excellent customer service to our internal staff for all of their PC/network needs.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Due to a significant increase in revenue, we are seeking a dynamic Help Desk Manager (Local WFH) MSP to join our team. As the Help Desk Manager (Local WFH) MSP, you will lead a team of skilled professionals, ensuring efficient service delivery and maintaining high client satisfaction levels.
$80,000 - $90,000 a yearFull-timeWork from homeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Assists the project delivery team’s Help Desk Technician in utilizing, configuring, and updating the VA Enterprise Service Desk (ESD’s) ServiceNow Help Desk tool and online documentation as required.
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Service desk, Customer service, Help desk support, Help desk, Windows, Support, Troubleshooting, Active directory, Ticketing system, Windows 10, Supervisory skills, Escalation calls, Desktop, Customer support, Phone support, VIP Support, SLA, servicenow, Service now, Remedy, Retention calls.
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CACI is seeking a Help Desk Support to join Our Luke Team! You will serve as the subject matter expert, possessing in-depth knowledge of Help Desk Support. Tier 1 basic help desk resolution and service delivery.
$89,800 - $197,700 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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We're hiring an IT Service Desk Manager as we continue to grow. IT Service Desk Manager. We are currently looking for a Service Desk Manager for our Top MSP client located in Fort Lauderdale, FL.
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For those who would like the guidance and motivation of a fitness expert, Genesis can provide nationally certified personal trainer who can help guide and teach members how to get in shape safely and effectively.
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Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The IT Help Desk Specialist will work in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, the coordination of phone, in-person and computer support.
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Role: IT Support Specialist/ Location: New York Corporate Office Duration: 7 Months Contract Client: Lyft Job ID: 370845 RESPONSIBILITIES Working on site running our IT help desk Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
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Depending on experience*· % targeted annual bonus· RSUsKeywords: Global Director, IT Service Desk director, Global head of IT, IT director, International Director of IT, International help desk, IT service desk, global service director, global IT desk, IT director, IT head, International IT head.
$160,000 - $180,000 a yearFull-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Document IT Service Desk procedures to promote self-help via Forge’s Intranet. Device administration using MDM tools (Intune, JAMF, or Kandji) Advanced technical administration of SaaS services such as Microsoft 365, Slack, Atlassian, Okta, and Zoom.
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help desk jobs Company: Cvs Health
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