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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, ) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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Responsibilities What You’ll DoThe Contact Center Representative will provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,. POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts.
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Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Contact based out of our office in Danville, IL.
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The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience. The company operates more than 500 high-end and casual dining establishments around the world, including well-known concepts, such as Landry's Seafood, Bubba Gump Shrimp Co., Rainforest Cafe, Morton's The Steakhouse, The Oceanaire, McCormick & Schmick's, Mitchell's Fish Market, Chart House, Saltgrass Steak House, Claim Jumper, and Mastro's Restaurants.
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Experience with Contact Center Technologies leveraging Advanced Voice Recognition, Conversational AI, and Natural Language Processing Experience with UI/UX development & design systems: CSS, Web Components, Less, Sass Experience or exposure in big data and event streaming technologies: Spark, Kafka, etc.
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As the Contact Center Director, you will be instrumental in shaping the future of our customer service delivery, ensuring alignment with strategic agency goals and delivering unparalleled service quality.
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The Contact Center Representative may be the patient’s first point of contact and serves as a liaison between patient, provider, practices and clinics as well as insurance providers.
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This position acts as a proven leader and mentor within BMI FCU. In order to be successful, it is required to master and perform all job functions of the Contact Center Representative II and III positions.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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Partner with internal customers to optimize the Five9 Contact Center software solution. Implement, troubleshoot and support the Five9 Contact Center software solutions in a wide array of configurations for across all lines of business.
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The Contact Center Manager Data Engineering will report to the Contact Center Platforms Application Development Manager and have aligned data and software engineer direct reports.
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THE OPPORTUNITY: We are seeking a talented Contact Center Agent I , who under the direct supervision of the Contact Center Supervisor, the Contact Center Agent I is responsible for applying knowledge of PSCU/Co-op’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members.
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Title: contact center agent Company: Collins Community Credit Union
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