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The Small & Medium Business (SMB) Customer Success Manager within our Growth Customer Success team is a hybrid role spanning both customer implementation and longer-term customer success.
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Recurly seeks a Senior Customer Success Manager that is a master relationship-builder and dynamic communicator with a track record of successfully building rapport with client partners.
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As an Operations Technical Program Manager, you'll work cross-functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build toward the global vision of CS. You will report to a Technical Program Management Lead.
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Then come and join our global team as CS Customer Success Manager (CSM). Partners closely with the Regions RSM team, while keeping KAE/KAM (Sales partners) updated Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners Communicates information between customer and Siemens stakeholders (Sales & Service) Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources.
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The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey.
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Coach and lead a team of up to 7 diverse Mid Market Customer Success Managers with responsibility for achieving quarterly and annual retention, expansion, and advocacy goals. Design and implement the Mid Market Customer Success strategy and a high-touch customer journey to achieve revenue and non-revenue targets.
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Experience - 5+ years of success in senior roles in enterprise SaaS deployment, CSM and/or program management for large, complex, and strategic customers is required. Prior work experience as a Technical Account Manager or Sales Engineer focused on endpoint protection solutions is desired.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
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General Description The Associate Dean, Student Success & Engagement supports the Associate Vice President/Dean of Students in the management of administrative and operational efficiencies with the Student Support & Engagement division.
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The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. Previous customer service and/or Customer Success experience preferred.
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Manage the strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and oversee the enablement of programs. 10+ years of experience in customer success in a B2B SaaS company.
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About the Role Each and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Loop. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals.
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We are looking to hire an Administrative Manager (NM) I, who will function as the Customer Service Manager of BFSCS’ Customer Service Unit, which provides vital services to Food Service Establishments Operators throughout the five boroughs.
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Lead the weekday or weekend Starlink Customer Support team for the Redmond site. 3+ years of professional experience in a supervisory or managerial role focused on customer operations, production/manufacturing, supply chain, or engineering.
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Due to steady and ongoing growth, we are now looking for an experienced Customer Success Manager in interpretation and translation to expand our U.S. and international client base and market.
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Title: customer success manager Company: Betterlesson
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