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This position acts as a proven leader and mentor within BMI FCU. In order to be successful, it is required to master and perform all job functions of the Contact Center Representative II and III positions.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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Reporting to the CIO Claims, Contact Center & Digital Enablement, the VP of Reliability Engineering will have end-to-end accountability for the reliability of all IT services within Claims, Contact Center, Billing, Premium Audit, Publishing, Identity Access Management and Shared Digital Enablement Services.
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Identify and escalate priority issues to the Contact Center Manager when necessary. Work collaboratively with the Contact Center Manager and provide management direction in their absence.
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Knowledge ordinarily acquired through attainment of high school diploma or GED and 2 years customer service or call center experience. Lend support to VIP donors and various ALSAC fundraising initiatives which could include Honors & Memorials, Gift Planning, and/or international outreach efforts.
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Responsible for building reliability engineering and automation capabilities across the Claims, Contact Center & Digital Enablement portfolio as part of our Cloud Modernization. This leader will be accountable for building, adopting, and maturing the Reliability Engineering (RE) tools, practices, and automation of DevSecOps to enable Build to Run model of the future on the cloud.
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THE OPPORTUNITY: We are seeking a talented Contact Center Agent I , who under the direct supervision of the Contact Center Supervisor, the Contact Center Agent I is responsible for applying knowledge of PSCU/Co-op’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members.
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Combined Insurance, a Chubb Company, is seeking a Contact Center Manager to join our fast-paced, high energy, and growing company. The Contact Center Manager for the Customer Experience Delivery Center (CEDC) leads a team of contact center representatives responsible for service delivery through targeted inbound and outbound call retention efforts.
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Collaboration: Collaborate closely with the Contact Center Manager to ensure alignment in lead management efforts and provide feedback for process improvement. As a Contact Center Representative, you will play a crucial role in managing leads generated through various channels and providing personalized support to guide customers through their wellness journey.
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The Contact Center Director leads day-to-day contact center operations – inbound and outbound. Long Home Products has an opening for an experienced Contact Center Director to join our Corporate team in Lake Mary FL.
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Stay abreast of industry trends and best practices related to contact center technologies, particularly within the Five9 ecosystem. This role will be responsible for designing, implementing and maintaining Five9 systems to ensure optimal performance and efficiency for our client’s contact center operations.
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This position is responsible for the overall daily operation of an Adult Day Care Center to include planning, monitoring, supervising, evaluation, budgeting, customer recruitment, and all other responsibilities assigned.
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Experience must be in a licensed day care center, comparable home daycare or group child care program for children ages 0 - 5 under the supervision of a person who would qualify as a Center Supervisor.
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Title: contact center agent Company: Beehive Federal Credit Union
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