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Help analyze problem patterns and trends and recommend corrective actions where appropriate •Timely log, update, follow through, and close all incidents •Create, modify and follow through with all IT Help Desk, email, voice mail and Jira Tickets •Document problem resolutions in Helpdesk management software so that this information can be used to resolve future calls.
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Reporting to the VP, Information Technology Services the IT Help Desk Manager will lead the day-to-day operations of our help desk support team and ensure they are providing exceptional technical assistance to our end users across the US in a remote working environment.
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The IT Help Desk Manager will hire, coach and mentor department employees. We're hiring an IT Help Desk Manager responsible for the overall direction, coordination, and evaluation of the Credit Union's IT Help Desk. We're looking for a detail-oriented leader with the drive to ensure streamlined operations for this department and its employees.
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As an IT Help Desk Manager, you'll mentor, coach, and supervise all help desk staff, manage helpdesk software, oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices, and research, plan, and implement IT related duties.
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When a user submits a ticket or otherwise contacts the help desk, IT Tech Support tracks the ticket/issue and works to identify and address the problem using standard practices and their own experience.
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The IT Help Desk Manager will provide enterprise management over end user computer hardware, software, access management and technical support to 1000+ staff, primarily located in the Puget Sound area, and 1000+ external partners for access management.
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Senior Help Desk Support Engineer. Experience: At least 5 years of IT Help Desk experience. The Senior Desktop Support Engineer reports to the IT Service Desk Manager with accountability for providing strategy, judgment, organization, and evidenced-based analysis to influence decisions, and directly to meet CINQCARE requirements.
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Keywords:Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting.
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The Navy NCIS team is searching for Help Desk Analyst - Tier I to join their program in Quantico, VA. ITSM, Remedy Help Desk, Users Support. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counterterrorism (CT), counterintelligence (CI), and cyber matters.
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The Help Desk Manager (TX) oversees day-to-day tech support operations, community outreach, and engagement for NPower’s Community Help Desk (CHD) programs in the Texas region.
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DT Professional Services is seeking a Help Desk Technician in a hybrid capacity in Dugway, UT. The ideal candidate will be supporting the U.S. Army-Dugway Proving Ground Data Management Division (DMD) IT Support Contract.
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Maintaining help desk ticket queues to ensure proper routing and resolution of issues. 2+ years' experience supporting users in a remote help desk environment preferred. Position is a desk job requiring the use of computer, keyboard, and phone.
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IronArch Technology is seeking a Help Desk Specialist (Tier 2) to join our team in Wilmington, NC. (Secret Clearance Required) The Specialist will perform technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages to support our Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program.
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The Senior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
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Keywords:Jacksonville FL Jobs, Help Desk Technician, Desktop End User Support, VmWare, VmWare Horizon, VDI, Virtual Desktop Infrastructure, Windows, MacOS Laptops, VoIP, Cisco, Okta, IDM, IAM, Wi-Fi, Office 365, Network, Networking, Help Desk, Jacksonville Recruiters, Information Technology Jobs, IT Jobs, Jacksonville Recruiting.
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Title: help desk Company: Beat
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