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Previous customer service experience with industrial or technical products, helpful. You will maximize sales opportunities and provide first class customer service to our internal and external customers in the Hygienic Fluid Handling team.
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What You Will Do: Provide dedicated support; including but not limited to responding to escalated tickets, troubleshooting technical product issues and developing workarounds. Become the primary technical liaison to the customer.
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This includes assisting in defining strategic marketing initiatives, liaising with R&D to communicate customer technical requirements, and ensuring support commitments are fulfilled to deliver customer satisfaction.
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Provide technical support via phone or electronically to both external and internal customers, involving hardware, software, and instrument operations. Armed with product and service knowledge combined with energetic customer relationship skills, the Technical Support role provides customer support and technical assistance to both internal & external customers in a fast-paced environment.
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The Application Support Analyst will be responsible for the administration and maintenance of our applications such as ServiceNow, Microsoft System Center Configuration manager (SCCM) for windows operating system software development and patching.
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Familiarity with customer support software and tools, such as CRM systems, help desk software, and analytics tools. Minimum of 3 years of experience in customer support leadership, experience in SaaS a plus.
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Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
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This role will provide onsite test support in Greensboro, NC.What You Will Do (Job Responsibilities) ·Designs & builds Reliability / Systems Lab test hardware and software using PLCs, National Instruments hardware/software, discrete components, and test equipment.
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Provide the customer with post project go live support and consulting, tasks will include but are not limited to: Troubleshooting data discrepancies and analysis of consolidated data, customer issues, member formulas and business rules.
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Job Title: Desktop Support Location: Austin, TX Description: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
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The Computer User Support Specialist serves as the primary point of contact for end-users experiencing technical issues with their computer systems, software, and hardware. Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
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The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution.
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The individual in this position will play a key role in defining product requirements for the servers required for our power plant controller, as well as helping define customer requirements for our BMS. The product manager will be responsible for collaborating with the sales organizations, software and hardware managers/engineers, operations, supply chain, logistics, and marketing in support of meeting our commercial goals and objectives.
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In addition to implementing and refining the core authentication customer experiences, like the customer login and account recovery flows, we support Cash App's expansion into new use cases with reliable, well-designed access control primitives that reduce customer exposure to risk and fraud.
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The scope of this LOC does not include application software support, such as de-bugging, enhancements and ad hoc report generation. Provide assistance with the migration/conversion of e-mail services to new hardware and/or software.
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customer support software jobs Title: technical engineer Company: Aquinas Consulting
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