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Desktop Support
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- Job Title: Desktop Support Location: Austin, TX Description: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network data and voice devices FSO Telecom task: Installation of IP, wireless, Analog and Digital phones ( Avaya , Nortel, Cisco, Siemens, Mitel etc.)
- Testing the cables using the tester for IP phone and TDM phones from patch panel to users desk Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team.
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