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Computer User Support Specialist
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Full-time
- Job Description Link Solutions is seeking a Computer User Support Specialist to join our team in Ft. Novosel, AL. Must be a US Citizen Must possess an active DoD Secret Clearance The Computer User Support Specialist will support NETCOM (U.S. Army Network Enterprise Technology Command Center) in providing Tier 2 concierge-like support to more than three hundred users by email, Microsoft Teams, and tickets assigned within the Remedy incident tracking system.
- The Support Specialist role encompasses support in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support.
- The Computer User Support Specialist will assume a critical role in our organizational computer-related activities by guiding the technical aspects of computers and systems used by our client's users.
- Job Responsibilities: Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.
- Ensure all issues received via email, walk-in, or assigned by the RNEC during duty hours are responded to via email, phone call, or through desktop support.
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