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Experienced using Zendesk, Jira, Confluence, or similar software. Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
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Experience using service management (ticketing) systems; ZenDesk preferred. Responds to customer support requests for assistance via phone, email, chat, and portal tickets using remote control tools.
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Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, LogMein Rescue Technician Console, Brainshark, Zendesk Technology, Salesforce, and JIRA software tools.
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Familiar with ticketing tools is a plus (Zendesk, Freshservice) Helps support and troubleshoot conference room connectivity issues including but not limited AV issues. Helpdesk Support Technician.
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Technical proficiency or ability to quickly learn Google Suite, Airtable, Zendesk, SmartSheets, Looker, etc. Drive continuous process improvement and standardization in Client Support and across all teams that touch the client experience by identifying opportunities and surfacing ideas for improvement, and then leading improvement initiatives.
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Product Support Specialist. Many of our Product Support team members grow to specialize in focus areas like risk, enterprise, sales, and product. Prior experience with or exposure to Zendesk.
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Ticketing systems (e.g., Zoho Desk, Zendesk, etc.) With proven product-market fit and a user-centric design that addresses genuine customer pain points, we are expanding our Customer Success team to support and drive our remarkable growth and hiring for a Customer Success Operations Specialist.
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Experience with or able to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce; DNS, IPs and other networking concepts, APIs; Email marketing platforms and E-Commerce platforms.
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Proficiency in standard support tools, ticketing systems, and CRMs, with a strong preference for Zendesk experience. Zendesk Support Administrator Expert Certification or similar.
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All work will be documented in Zendesk, our ticketing system. Minimum of 2 years customer support/help desk experience as a Tier 1 or Tier 2. Shields Health Solutions is seeking an IT Tier 2 Support Agent to join the IT Helpdesk Team. This role provides a point of contact for end-users to receive support and hardware maintenance within the organization's desktop computing environments.
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You have knowledge of Learning Management Systems, Zendesk, Verint, data platforms such as Sigma, familiar with excel/google Sheets. You have worked within multichannel support operations (chat, email, sms, phone.
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Familiarity with tools like JIRA, Zendesk, and Confluence is essential. Experience: At least 2 years of client support in a SaaS environment. As we expand our customer product support team, we're seeking dedicated and driven professionals eager to deepen their impact.
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Preferred experience operating primarily within a support center/help desk ticketing environment (Hubspot, Zendesk, Intercom, Jira). The Client Operations Specialist will be an integral part of the enablement and success of Choozle self-service advertisers, acting as the first line of support for Choozle’s Foundation level clients.
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Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc. As a Customer Service Representative, your job is to provide excellent customer support to our clients. Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
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Experience with enterprise-class infrastructure and systems, including Zendesk, AWS, Office 365, Azure Active Directory, on-prem Active Directory, MDM, SSO, MFA, Cisco, Palo Alto Networks. The iFLY Technology Support Analyst will be the responsible for all necessary support functions for our home office in Austin TX, as well as the growing number of corporate owned retail and franchise sites across the US, and internationally.
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