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Manager of Support Operations
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- Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interestsincluding two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals.
- Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.
- You'll collaborate closely with our outsourcing vendor's leadership to propel high-quality performance across the queues and advocate for a seamless workflow integration throughout the User Operations organization.
- Work closely with departments across Quizlet, like Product Operations, Engineering, and Content Strategy, to prioritize bug fixes and influence the creation of messaging and Help Center articles.
- Proficiency in standard support tools, ticketing systems, and CRMs, with a strong preference for Zendesk experience
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