- UpvoteDownvoteShare Job
- Suggest Revision
Provide support and manage customer inquiries via Zendesk and Dialpad, addressing incoming service requests, including those on the Customer Emergency Support line. Previous experience in with Zendesk, Jira, Confluence, and Microsoft teams.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Experience with enterprise-class infrastructure and systems, including Zendesk, AWS, Office 365, Azure Active Directory, on-prem Active Directory, MDM, SSO, MFA, Cisco, Palo Alto Networks. The iFLY Technology Support Analyst will be the responsible for all necessary support functions for our home office in Austin TX, as well as the growing number of corporate owned retail and franchise sites across the US, and internationally.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
General computer operating experience, including Google Suite, web-based applications, iOS applications, iOS/OSX hardware, Zendesk, and Confluence. ForeFlight is seeking a Technical Support Specialist to join the Technical Support Team. This individual will be a vital team member, working with product managers, developers, and pilot support team members to provide accurate and friendly support to ForeFlight customers worldwide.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Provide omni-channel support (via phone, sms, email, and Slack), while finding creative solutions to real-time challenges. Familiarity with HubSpot or Zendesk or similar ticketing systems.
Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Experience with managing and using customer support systems such as Zendesk or Hubspot is not a requirement, but it is definitely a strength that we'd value. We are looking for a sales support specialist who will work with amazing colleagues at our office based in Austin, Texas, USA. The sales support specialist will provide assistance and support to the sales team by responding to customer inquiries and processing orders.
Full-timeExpandApply NowActive JobUpdated 22 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Strong knowledge of leading Support tools (e.g., Zendesk, SFDC). at Forethought Austin, TX We are looking for our first Customer Support Lead to create and manage both the forest and the trees in creating an enterprise-grade Customer Support offering.
ExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
- Suggest Revision
Familiarity with support ticketing systems (e.g., Zendesk, Freshdesk), learning management systems (LMS), and digital education tools is a plus. As a Student Support Agent, you will play a vital role in empowering educators and students to excel in their laboratory courses, making a meaningful impact on science education worldwide.
Full-timeRemoteExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
- Suggest Revision
You're quick behind the keyboard, with a typing speed of at least 35 words-per-minute and you can learn new software and systems quickly - Knowledge of CRM tools (like Zendesk, Twilio, or similar) that support chat, phone, and email channels would be helpful.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Experience using Help Desk platforms like Intercom, Zendesk, Freshworks, etc. If you are a talented, customer-centric professional with basic experience in any general-purpose programming language, we invite you to join our fast-growing startup as a Technical Support Representative.
Full-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Familiarity with tools like JIRA, Zendesk, and Confluence is essential. Experience: At least 2 years of client support in a SaaS environment. As we expand our customer product support team, we're seeking dedicated and driven professionals eager to deepen their impact.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Experience with Zendesk/SFDC or equivalent CRM systems. Minimum of 8 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role.
ExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
- Suggest Revision
We're looking for passionate bilingual Spanish and English speaking Customer Support Associate to join our team in Austin, Texas. You're ideally someone who has worked in customer support before (preferably in banking or finance), but we're willing to work with the right person, whatever your experience.
ExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
- Suggest Revision
Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
You have knowledge of Learning Management Systems, Zendesk, Verint, data platforms such as Sigma, familiar with excel/google Sheets. You have worked within multichannel support operations (chat, email, sms, phone.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Customer Support: Previous experience setting up and improving customer support tools such Intercom, Zendesk, or FreshWorks. As the AnswersNow Customer Support Specialist, you'll be the cornerstone of technical problem-solving for our families and clinicians.
Full-timeExpandApply NowActive JobUpdated Yesterday
zendesk support jobs in Austin, TX
FEATURED BLOG POSTS
Talent Mapping for the Rest of the Year
As you enter the next quarter of 2023, it's important to reflect on how well your talent strategy is aligning with your business goals. This is an opportune time to design or reassess your talent mapping approach, so your recruiting and hiring scheme going forward stays in line with this year's business goals.
How To Decorate a Cubicle for Inspiration & Productivity
You know the negative reputation cubicles have – dull, dreary, gray. How can you possibly be expected to sit in one every day and be your naturally productive, enthusiastic, and upbeat self? The answer lies in decorating your cubicle so it sparks creativity and feels welcoming. While this might seem impossible given the bland canvas you have to work with, take heart because it’s totally doable!
How do Employers Verify Education?
At any stage in your professional journey, you may come across an employer or a recruiter who asks to verify your educational credentials. This shouldn’t come as a surprise as 30% of candidates admitted to lying on their resumes, yet 79% of them never get caught. In fact, 85% of employers in the US who conduct background checks find that candidates have lied on their resumes or job applications.
How to Be More Articulate and Speak More Clearly
Have you ever had those moments when you're talking to someone and have no idea what they are saying? The best response you can muster up is a simple head nod or blind agreeance?
How to Ask for a Higher Starting Salary
Maybe you think you’ve finally found your dream job. Everything about it is perfect, except… the salary. Unfortunately, it just isn’t where you want it to be. So, should you give up and move on? Given all the effort you’ve already invested, it’s probably wise to try and negotiate a better salary before you do.
How to Pass a Personality Test with Flying Colors
Whether you’re applying for your first job or looking to move up the career ladder, personality tests aren’t usually the first thing we think about. But surprisingly, they can have a massive impact on how our future employers perceive us. In fact, a 2017 study by the Society for Human Resource Management (SHRM) has found that 32% of U.S. employers use personality tests when hiring for senior management positions, and 28% use them for middle management positions. Personality tests are also used for hourly workers and contractors, though less frequently.
10 Practical and Effective Strategies to Persuade Anyone of Anything
Learning how to persuade people is like a key that can unlock any door. Acing the interview for the job of your dreams. Getting the best deal on a new car. Closing a sale with a skeptical customer. All of these wins require a level of persuasiveness.