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In this role, you will report to the Sr. Director Customer Success & Support OPS & Analytics, partnering closely with Customer Success and Support leadership to lead and own Demand Forecasting, Capacity and Workforce Planning, Real-Time Scheduling, Analytics & Insights, Target and SLA attainment analysis, and closed-loop performance metrics including continuous data analysis to drive improvements and optimize the support orchestration for Klaviyo's customers.
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Maximus is hiring a Sr Forecasting & Workforce Planning Analyst. Familiarity with Workforce management software like IEX Total View or Genesys preferred. - Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
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Assist in training Workforce Management new hires as directed by supervisor. Private work area and adequate power source EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
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Lead the RM team's collaboration with HR regarding performance management, workforce planning, skills profiling, and vendor relationships. Collaborate with regional Resource Managers for capacity planning, forecasting, workload monitoring, and conflict resolution.
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At Deloitte Consulting LLP, helping our clients exploit new technologies like employee engagement tools, advanced workforce planning and analytics we empower HR to better support the business and create value.
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Experience with UKG Pro Advanced Scheduler/Forecasting, Time & Attendance, Accruals, Attestation, and familiarity with the boomi integration layer. Our Payroll and Workforce Management team helps align the needs and priorities of the client organization with those of its workforce, while ensuring the long-term success of the organization.
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The role is both strategic and hands on in executing talent management, employee and labor relations, talent acquisition, workforce planning and compliance initiatives for a 35+ unit multi format region.
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Position Summary:We are seeking a dedicated Senior Financial Analyst for our FSS FP&A team, responsible for OpEx (primary focus on SG&A, with emphasis on headcount / workforce planning) budgeting, forecasting, and analytics of the assigned business unit.
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Collaborate with the Project Director and Project Accountant for budgeting, forecasting, and to ensure financial sustainability and success. Maintains knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to WIOA workforce programs.
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Implement effective workforce planning techniques by analyzing forecasting and planning workforce needs and determining appropriate talent management intercessions. Drive and advocate for the talent and culture agenda and processes including succession planning, leadership development, and learning, while nurturing a culture of Diversity Equity, and Inclusion.
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Past experience in Forecasting and Real-Time workforce management, contact center operations preferred. Manage the Workforce Management (WFM) scheduling specialist team to deliver on expected service levels for both Phone & Chat functions.
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This role serves as an expert on UKG Pro Workforce Management (UKG Pro WFM) and procedures relating to executing WFM workloads, such as forecasting models, client implementation (communication, schedule changes, optimization, hours increases/reductions), agent efficiency, and process improvement initiatives.
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Performs financial analysis, establishes performance management budgeting, and forecasting activities to include variance analysis, trend identification, workforce planning drivers, risk and opportunities assessment and development of mitigation plans.
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In this role, you will be responsible for taking insights and Voice of Customer input from marketing and business teams, finance, HR, strategy, product, and tech to develop and own new forecasting, pipeline review, and workforce planning mechanisms for Amazon PV.This individual has proficiency in employing analytical insights, strong business operations fundamentals and good judgment.
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Minimum 3+ years of Workforce Management experience in volume forecasting and capacity planning. This position involves a significant transition of workforce management technologies, requiring a blend of workforce planning expertise and strategic foresight.
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