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Ability to demonstrate and articulate understanding of key workforce management concepts as related to demand forecasting, headcount capacity planning, scheduling, real time monitoring, and performance improvement.
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Deep understanding of planning processes, including Sales/ Cost of Sales Planning, Workforce Planning, Capital Expense Planning, Project Planning, or OpEx Planning.
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The professionals within the organization plan for raw material requirements in support of production processes, planning new valve assembly, and forecasting spare part requirements. Curtiss Wright Farris Engineering provides you with a flexible learning environment to help kick-start your career and provides us the resources to meet our workforce requirements for the future.
Full-timeExpandApply NowActive JobUpdated 28 days ago - UpvoteDownvoteShare Job
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We are seeking an experienced Contact Center Workforce Manager with a strong background in workforce planning, forecasting and evaluation of delivery against the plan. Develop and implement comprehensive and consistent strategies, tools, and processes related to workforce planning and workload forecasting.
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The Associate Director, Packaging Operations directs all aspects of the biological vaccine and pharmaceutical packaging or filling processes within BIAH. This role supports development and management of departmental capital and expense as well as develops and implements strategic initiatives to upgrade and automate packaging processes within BIAH.The Associate Director, Packaging Operations provides technical competence and ensures a safe work environment through appropriate workforce planning.
Full-timeExpandApply NowActive JobUpdated 24 days ago - UpvoteDownvoteShare Job
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Provides assistance and advice to management on forecasting and calculating manpower requirements, including realignments of personnel, work distribution, efficiency of positions/employees, workforce development, succession planning, and issues related to workforce authorization.
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Minimum of 6+months of experience in applied use of intraday and real time monitoring of Avaya CMS and CAS offline queues, Verint WFM, Aspect WFM or IEX workforce management tools are required, including cloud based and/or Avaya equivalent dialer program.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Possess clinical supplies experience/knowledge in forecasting, demand / supply planning, IRT systems, inventory management, clinical labeling and distribution including cold chain, import/export, and reverse logistics.
ExpandApply NowActive JobUpdated 22 days ago - UpvoteDownvoteShare Job
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Advanced proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e.g., workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.
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In this role, you will report to the Sr. Director Customer Success & Support OPS & Analytics, partnering closely with Customer Success and Support leadership to lead and own Demand Forecasting, Capacity and Workforce Planning, Real-Time Scheduling, Analytics & Insights, Target and SLA attainment analysis, and closed-loop performance metrics including continuous data analysis to drive improvements and optimize the support orchestration for Klaviyo's customers.
Full-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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Maximus is hiring a Sr Forecasting & Workforce Planning Analyst. Familiarity with Workforce management software like IEX Total View or Genesys preferred. - Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
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Assist in training Workforce Management new hires as directed by supervisor. Private work area and adequate power source EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
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Configure events within the workforce management database use of the system by end users and operational analysis. - Maintain workforce management templates for monthly roll up and required performance reporting.
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Take the lead on projects, research and resolve operational items escalated by workforce management Analysts. - This assistance will occur real-time and historical, as well as proactively planning for future requirements.
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The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support.
ExpandApply NowActive JobUpdated 7 days ago
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