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Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools. Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory.
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Experience with Help Desk / Call Center ticketing systems (e.g., ConnectWise, Kaseya, Atlassian Jira, ServiceNow) Experience with Help Desk / Call Center ticketing systems (e.g., ConnectWise, Kaseya, Atlassian Jira, ServiceNow.
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Familiarity with Information Technology Service Management (ITSM) ticketing systems (ServiceNow) required. Familiarity with Information Technology Service Management (ITSM) ticketing systems (ServiceNow) required.
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Ticketing systems (ServiceNow) Competencies, Skills & Abilities First Line of Support: Demonstrated experience as the first point of contact for all end user technology-related issues, including hardware, software, and connectivity problems.
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Experience with cable management techniques -Customer support experience -Excellent in-person and written communication skills -Ability to work lift equipment of up to 75 pounds -Experience with ticketing system, ServiceNow preferred Equal Employment Opportunity/Affirmative Action Employer Required Skills Required Experience.
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Experience working with a SLA based ticketing system - ServiceNow/Remedy/HPSM etc. Work on boxing and shipment of imaged devices to deliver to mail room for shipment. The candidate should be a hands on IT technician familiar with Dell products (workstations and rack mount servers.
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Experience using ServiceNow and/or Jira ticketing systems. We welcome all applicants that have a proven background in mentoring and leading help desk and/or desktop teams in MacOS/JAMF environments.
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Prior experience using a helpdesk ticketing system such as ServiceNow. JCS Solutions LLC (JCS) is seeking an experienced Senior Cyber Security Engineer to join the Eunice Kennedy Shriver National Institute of Child Health and Human Development (NICHD) program.
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Must have experience with ticketing systems (ServiceNow, Jira, etc. Must have experience with ticketing workflows, tags, triggers, maintenance, and admin functions. The position of IT Support Manager necessitates an energetic, reliable, and steadfast individual with a minimum of five years of prior Help Desk leadership responsibilities.
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1+ years work or education experience utilizing a ticketing system such as Remedy, ServiceNow. The candidate will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow.
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Strong knowledge of ticketing system software with awareness of ITIL process, ServiceNow experience preferred. CompTIA A+ / CompTIA Network+ Internally known as a Batch Management Analyst, the IT Production Control Analyst is a member of the Managed Services Operations team whose primary function is to provide daily batch management/job scheduling support, database monitoring, and workflow management.
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Knowledge of ticketing systems such as JIRA and ServiceNow. Understanding of ITIL principles and escalation protocols. The National Security Sector within Leidos is seeking a Linux and UNIX System Administrator with strong systems, software, and Agile experience to support a complex program to provide Agile development and operations and maintenance for critical systems on a mission-critical program supporting the Passenger Systems Program Directorate (PSPD) within Customs and Border Protection (CBP.
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IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service through our ServiceNow Ticketing system.
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Complete special projects & tasks as directed by manager What you bring: Detailed and proven experience with: Bachelor's degree plus 5-7 years of experience in IT support and experience required Experience with ServiceNow and/or other ITSM system and ITIL Proven ability to troubleshoot application issues in a complex production environment Passion for recognizing and solving problems to deliver actionable business insights.
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Experience with ServiceNow as a ticketing system. Experience working with asset management systems like SnipeIT and/or ServiceNow. Technical knowledge of MDM/UEM systems such as Jamf, Workspace One, InTune, etc.
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