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System Support Analyst - Specialist
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$105,070 - $176,520 a year
Full-time
- We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
- About the team System Support Analyst Specialist of Cloud Data Platform provides on-going support of critical data warehousing and reporting systems in an AWS-based environment.
- What you will be doing Work directly with an onshore/offshore IT support team responsible for operational performance of cloud-based data systems: Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, Tableau, etc.
- Continuously provide SME knowledge to promote the operational health and monitoring of production environment of cloud-based systems Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
- Complete special projects & tasks as directed by manager What you bring: Detailed and proven experience with: Bachelor's degree plus 5-7 years of experience in IT support and experience required Experience with ServiceNow and/or other ITSM system and ITIL Proven ability to troubleshoot application issues in a complex production environment Passion for recognizing and solving problems to deliver actionable business insights.
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