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Performs various technical engineering support duties associated with the planning, design, and construction of streets, avenues, traffic ways, sewers, drains, Stormwater, water, and sewer system improvements, for projects, both public and private.
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Experience working IT service desk or networks/system operations center, technical support. − Participates in on-call rotation for cyber security on escalated events or incidents, with support of after-hours managed service provider(s.
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High School diploma, or equivalent, and 2+ years' experience in Service Desk, Help Desk, Call Center, Customer Service, Customer Support, Technical Support, NOC, or IT customer service.
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1 to 2 years' experience in a customer service call center, general helpdesk, NOC or other technical support desk role, directly interfacing with customers through the use of phone, ticketing system, and email is required.
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The purpose of this position is to provide call center customer service and technical support to all customers and co-workers in a manner that exhibits courtesy, professionalism and competence.
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Prior related work experience in a technical support environment, and/or Service Desk environment preferred (including tools, processes, and methodologies, Telephony systems and ServiceNow etc.
$20 - $23 an hourExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Participates as team member on projects Records activities in the service desk software system Updates/Creates internal supported system documentation Communicate technical issues, risks, and approaches to clients.
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Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. This request is to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Distribution Center Raleigh NC.
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Experience with call center telephony and ticket system software such as ServiceNow. Role: Bilingual IT Help Desk Customer Service Representative. Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed.
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Provides updates on work progress to Customer Support Specialists and the Service Desk using a call tracking system. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incidents and problem service desk tickets to prioritize and evaluate business impact appropriately.
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Experience in computer system repair and/or computer support call center and/or a technical - computer systems related technical degre. Assist in the Administration of the student email system, Student print management system and CSD”s service ticketing system.
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5+ years of experience in a technical support role (help desk, service desk, NOC Tech, etc.) You will provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
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The Customer Service Representative for the NC Dept of Vital Statistics is responsible for supporting this department via a wide range of customer support work-types for help desk and call center inquiries/assistance.
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The client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
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Supervising the daily operations and functions of various service areas within the department including Learning and Development, Operator Services, Renown Scheduling, Authorizations, Outreach, MyChart Technical Support and Hometown Health.
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