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Specialist - Expert (Onsite)
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- Job Title: Specialist- Expert (Onsite)
- The client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
- Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Responsible for user data and migration of profiles as computers are replaced.
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