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Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years) Handle Tier 1 and Tier 2 tech support calls.
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IT Support Specialist II - IT Service Desk II: Performs moderately complex (journey-level) technical support work on computer systems and office equipment in a help desk setting.
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We are hiring on an Entry-Level Help Desk Support Specialist in Jackson for our IT Team. In this role, you'll have the opportunity to showcase your technical prowess while providing exceptional service to our valued customers.
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The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
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Provides end-user support and customer service as the initial point of contact on the IT Help Desk. The Desktop Support Technician is part of the Help Desk team and provides technical assistance, support, and maintenance for the County's computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability.
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Serves as escalation support for complex user needs (i.e., incident management and service requests) that are triaged by Tier 1 Help Desk Technicians. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the IT Help Desk Technician- Tier 2 to promote a reliable and effective technology experience.
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Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools. A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Desk Specialist to join their growing team.
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Handle inbound sales calls and initiate outbound sales calls as necessary. Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.
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Requirements Experience in a technical support/help desk environment Supporting internet connectivity, networking, VoIP, and WiFi. CompTIA Net+ Certification or equivalent Working knowledge with the following platforms: Ubiquiti, Cisco, MikroTik, Fortinet Working knowledge of RF theory and best practice.
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Technical Support Specialist will focus on effective post commissioning technical support, warranty claim management and customer issue resolution. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24/7 after hours support.
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Represent the Veolia technical support team as an active 24/7 after hours on call representative. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.
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The Ticket Processing and Support Coordinator is responsible for supporting our guests, EBG field sales agents, customer care representatives and call center representatives through day-to-day operations including: resolving of customer service issues, fulfilling of manually booked products and reporting.
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Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Experience providing technical help desk support to all end users and customers. Volt is Immediately Hiring for - Help Desk Support Spec IV. Our team is looking for an IT HELP DESK Technician for the Naval Health Research Center in San Diego, CA.
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technical support inbound calls service desk jobs Title: help desk support specialist
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