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BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; AND. Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours.
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Working knowledge of routing protocols- BGP, IS-IS DWDM transport system knowledge, troubleshooting and provisioning Proficient with the usage of router commands necessary to perform current job function Experience with metrics and effects on network traffic and the use of modeling systems.
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This position requires in depth technical knowledge regarding Network functionality, network devices as switches, Routers, Firewalls, routing protocols, VPN protocol and configurations, Voice - SIP server, services and configuration and will need to be keen in troubleshooting.
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Intermediate knowledge on configuration and troubleshooting of Cisco Call manager voice and video endpoints, voice gateway routers, PSTN access. Knowledge of routing protocols EIGRP, BGP, NAT, LACP, CDP, UDLD, VPC, DNS, DHCP.
ExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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Experience with Cisco applications is highly desired: Cisco Attendant Console (CUAC), Cisco Contract Center Enterprise - PCCE/UCCE, Cisco Finesse, Cisco Jabber, Cisco Prime System Analysis, Cisco Unified Communications Manager (CUCM), Cisco Unified Intelligence Center - Reporting for UCCE, Cisco Unity Connection - voicemail, and Cisco Voice Portal (CVP) - IVR.
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Technical areas of focus include but are not limited to WAN/MAN, Routing, Switching, Firewalls, Load Balancers, LAN, TCP/IP, DNS, UDP, Latency, NAC, QoS, CAC, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN, Building Wireless/Wi-Fi solutions (802.
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Knowledge of WAN/LAN, TDM, and Voice switching systems; TCP/IP, Frame Relay, ATM, and specific routing protocols such as OSPF, BGP, and RIP; VoIP, DWDM, CTI, and VPN technologies. Troubleshoot and resolve backbone and customer routing issues.
$53 an hourExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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Corporate/Branch and Building Networking including Wireless LAN. Knowledge in related technology areas such as Voice and Voice over IP (VoIP) solutions and Network Transport Services is required.
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Monitor Cisco Unified Communications (UC) network components, on-line applications, network connectivity, and control telephone network, remote access, network components, on-line applications, and network connectivity: track and analyze problems and resolutions for the voice over internet protocol (VoIP) telephone system, Calabrio voicemail system and Fax Server.
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In-depth knowledge of Cisco router and switch technologies and configurations including Layers 3 routing protocols such as, BGP and OSPF; load balancing, firewall and VPN technologies is required; additional familiarity with Juniper routers, Palo Alto firewalls, F5 load balancers and InfoBlox DNS/DHCP is desirable.
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We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni Channel routing, coupled with experience in Natural Language Understanding (NLU) and conversational voice technology.
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Work towards ideation and efficiencies of the CEC IVR NLU and conversational voice technology. Experience with and understanding of IVR, Natural Language Understanding (NLU) and Voice technology workflows and the business acumen necessary to act as the voice of the business.
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Knowledge of WAN/LAN, TDM and Voice switching systems; TCP/IP, specific routing protocols such as OSPF, BGP and RIP; VoIP, DWDM, CTI and VPN technologies. Knowledge of WAN/LAN, TDM and Voice switching systems; TCP/IP, specific routing protocols such as OSPF, BGP and RIP; VoIP, DWDM, CTI and VPN technologies.
ExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Experience with voice over Internet Protocol (IP), including peering with ISP services and configuring/troubleshooting enterprise routing designs. Furthermore, this government agency requires expertise related to planning and implementing telecommunications and information technology infrastructures; network administration which includes network access and security; Zero Trust; emergency preparedness planning; IT disaster recovery planning and execution; IT inventory control; audio, video, and web conferencing; IT training and education; wireless services; and voice (VoIP) and data services.
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The Engagement Channel Analyst role entails being an integral part of a team tasked with managing, programming, and providing technical oversight for various components including IP Voice systems, Omni Channel routing, IVR, NLU, and Conversational voice technologies.
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