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Unified Communications (UC) Engineer - IT Communications Analyst III
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Full-time
- ABOUT THE POSITION The Riverside County Information Technology department (RCIT) is seeking an Unified Communications (UC) Engineer/IT Communications Analyst III for Tier 2 Operations.
- This position requires someone who has extensive voice systems experience, including managing an on-premise Voice over Internet Protocol (VoIP) system, and who is analytical, creative, and innovative in finetuning the system into a better product for the customers.
- Applicants must have current knowledge and understanding of VoIP and Session Initiation Protocol (SIP) products and solid knowledge in Open Systems Interconnection (OSI) Model layers, Internet Protocol (IP) Routing, Transmission Control Protocol (TCP)/IP Operation.
- Experience with Cisco applications is highly desired: Cisco Attendant Console (CUAC), Cisco Contract Center Enterprise - PCCE/UCCE, Cisco Finesse, Cisco Jabber, Cisco Prime System Analysis, Cisco Unified Communications Manager (CUCM), Cisco Unified Intelligence Center - Reporting for UCCE, Cisco Unity Connection - voicemail, and Cisco Voice Portal (CVP) - IVR.
- Although the UC Engineer will be workingwith all aspects of Cisco voice systems, individuals with transferrable experience, such as experience with an Advanced Communications & Data (ACD) Network, are encouraged to apply.
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