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Government-provided tools include, but are not limited to, the following: (1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and (2) Microsoft SharePoint as a knowledge management repository for SOP’s.
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Must-have skills: 5+ y of exp installing, configuring, and supporting Cisco equipment in the requested area of operations: 1) Routers or Switches: CCNA, CCNP, or CCIE (Routing and Switching); 2) Wireless: CCNA, CCNP, or CCIE (Wireless); 3) Design: CCDA, CCDP or CCDE; 4) Security: CCNA, CCNP, or CCIE (Security); 5) Voice over IP: CCNA or CCNP (Voice); 3+ y of exp installing, configuring, and supporting Next Generation Firewalls (NGFW); gov exp.
ExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Knowledge of WAN/LAN, TDM and Voice switching systems; TCP/IP, specific routing protocols such as OSPF, BGP and RIP; VoIP, DWDM, CTI and VPN technologies. Knowledge of WAN/LAN, TDM and Voice switching systems; TCP/IP, specific routing protocols such as OSPF, BGP and RIP; VoIP, DWDM, CTI and VPN technologies.
ExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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Experience with leading network vendors such as Cisco, Juniper, Ciena, RAD. Experience designing and implementing network technologies such as SONET, Carrier Ethernet, LTE. Plan and design modern telco services to replace legacy copper-based telco solutions.
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US Citizen and Ability to obtain a FAA Public Trust Clearance security clearance. Seeking (2) Telecommunications engineers to Telco Engineers support the design, implementation, and optimization of the telco network solution used to provide FTI services.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Skills based routing design and implementation for voice, chat, email, and SMS contact center technology. Knowledge of Nice In Contact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [ 5+ years of experience preferred.
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Extensive knowledge of voice, messaging, and email contact center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. This position is responsible for the overall contact center technology ecosystem including phone & messaging platforms, IVR, call routing, location(s) and configuration of related servers & equipment to support our global operation.
$115,000 - $140,000 a yearFull-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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The Vice President of Member Support Transformation works closely with colleagues throughout the organization to champion member support excellence, ensuring a seamless experience for both internal and external clients across various digital, chat, AI, voice, social, email, ITM (video), outsource resources, and virtual branch (video) channels.
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The candidate must be well versed in networking technologies such as Cisco, software defined networking, network routing, Voice and Video network security and segmentation based on roles and policies, collaboration services management, automation and monitoring tools and QoS.
Full-timeExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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Genesys Certification preferred Framework, Routing, SIP Server, and Genesys Voice Portal. 2-3 years IVR Administration, development, or support experience (Genesys Voice Portal required.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Degree and minimum 4 years of prior WAN Telecommunications networks experience or 2 years post-Secondary/ Associates Degree and a minimum of 8 years of prior WAN Telecommunications networks experience.
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Network Engineers support the design, implementation, and optimization of the telco network solution used to provide FTI services. Manage the Telco design release workflow to meet the implementation schedule.
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Service, establishment of VPNs (virtual private networks), voice call management, VOIP (voice over IP), voice contact center, video infrastructure technology, remote wireless routers, wireless LAN, and firewalls.
Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Working knowledge of routing protocols- BGP, IS-IS DWDM transport system knowledge, troubleshooting and provisioning Proficient with the usage of router commands necessary to perform current job function Experience with metrics and effects on network traffic and the use of modeling systems.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Experience with Cisco applications is highly desired: Cisco Attendant Console (CUAC), Cisco Contract Center Enterprise PCCE/UCCE, Cisco Finesse, Cisco Jabber, Cisco Prime System Analysis, Cisco Unified Communications Manager (CUCM), Cisco Unified Intelligence Center Reporting for UCCE, Cisco Unity Connection voicemail, and Cisco Voice Portal (CVP) IVR.
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