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ResponsibilitiesDrive Customer Success OutcomesIncrease renewal rates and reduce churnExpand our revenue in accounts through cross-sell and up-sellInfluence future lifetime value through higher product adoption, customer satisfaction and overall health scoresDrive new business growth through greater advocacy and reference-abilityDefine and Optimize Customer LifecycleMap customer journeyDevelop listening points in the journey (e.g., usage, satisfaction, etc.
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Develop playbooks and contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Apply for Enterprise Customer Success Manager, Spanish Speaking.
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The Customer Success Manager will work collaboratively across teams to ensure our customer onboarding kit and support resources make the customer experience a seamless one and one that promotes renewal.
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As a key member of the Customer Success team and reporting into the Cloud Renewals, this role effectively navigates all levels of the customer organization to maintain alignment and drive objectives forward to successful renewal.
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For an individual with previous home improvement sales, direct to "in-home" sales or outside sales experience to join the highly compensated sales staff of a large, well established company, Renewal by Andersen of Houston, TX. Our company sells and installs exclusive products to homeowners locally (no overnight travel required.
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Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others. Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
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We take pride in our world-class renewal rates, and Customer Success is an essential part of this equation. Our Global Customer Success Management (CSM) team works alongside our Professional Services, Product, and Sales teams to help our most strategic customers enhance the value of their Benchling investments.
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Customer Success Manager-Account Manager (MSP/IT) Customer Success Manager - Strategic Accounts. Resy Customer Success Manager - New York. Senior Customer Success Manager - Americas.
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As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell.
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As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing.
$13.5 an hourExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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In this role, you will be responsible forpartnering with the Client Success Manager and internal SMEs to build and executeplans that advance customer’s strategic goals, ensuring customer satisfaction andcreatingraving fans.
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Experience working with any customer success platforms such as Catalyst, Gainsight, Totango, Client Success, or Churn Zero. 2-4 years of prior experience in Customer Success or Account Management, preferably in a SaaS environment.
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Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
$160,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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The Customer Success Manager also heavily participates in support of Finance and Contracts for contract renewal efforts, churn mitigation strategies, invoice disputes, and credit determinations.
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Execute and develop low/tech touch Customer Success activities to drive PM Renewal & Customer Health. Demonstrated ability to improve Customer Success for internal and external customers.
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renewal customer success jobs
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