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Customer Success Manager (EHR Platform)
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- Qualifacts’ comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.
- Summary Of The Customer Success Manager
- The Customer Success Manager is a key role within the Customer Success department responsible for the account management of assigned Customers.
- Core components of engagement with assigned accounts include assessing Customer satisfaction, challenges, opportunities, awareness of offerings, health of use of product and services available (ROI analysis); and delivering key updates as well as acting as direct line back to the company in event of an escalation.
- The Customer Success Manager also heavily participates in support of Finance and Contracts for contract renewal efforts, churn mitigation strategies, invoice disputes, and credit determinations.
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