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Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir's implementation teams to support and strengthen the unique partnerships with Palantir's client's user base.
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The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the IT Help Desk Technician- Tier 2 to promote a reliable and effective technology experience.
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Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years) We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers.
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The Analyst will serve as the initial point of contact for help desk support, create tickets in the official call tracking system, escalate complex or urgent issues, follow up with users, assist in the creation and maintenance of system documentation and training materials, conduct one-on-one and group user training, participate in small-sized projects, or components of a larger project, and submit weekly reports to supervisor.
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Keywords:Jacksonville FL Jobs, Help Desk Technician, Desktop End User Support, VmWare, VmWare Horizon, VDI, Virtual Desktop Infrastructure, Windows, MacOS Laptops, VoIP, Cisco, Okta, IDM, IAM, Wi-Fi, Office 365, Network, Networking, Help Desk, Jacksonville Recruiters, Information Technology Jobs, IT Jobs, Jacksonville Recruiting.
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Lead the service desk efforts to document core Standard Operating Procedures (SOPs), user Frequently Asked Questions (FAQs), self-help and troubleshooting guides as a part of an integrated ticketing system, document configuration of devices, update and maintain TSP and ATC documents, provide documented responses to programmatic data calls and metrics, and input to monthly and weekly activity reports and other deliverables, while adhering to program quality standards.
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As a Service Desk Engineer (MSP/ConnectWise), you will will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets. The ideal Service Desk Engineer (MSP/ConnectWise) candidate should be well versed with Windows OS, Windows Server, AD/GPO management, M365 administration, VMware or Hyper-V, Network Administration (routers/switches/firewalls), and Azure Entra ID (Intune is a plus.
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Staff the Help Desk: respond to user requests and work with the engineering team to troubleshoot issues. As a dedicated Field Service Representative (FSR) Analyst for our organization's work with the Department of Defense (DOD), you will be responsible for providing onsite support in the D.C. area, delivering direct assistance to users, and helping develop valuable workflows for analysts.
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Improve the processes and efficacy of IT as we move into our next stage of growth, including new hire onboarding, day-to-day support tickets, device assignment, and end-user lifecycle.
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The SCS Analyst will also have a good understanding of foreign adversarial political and military leaders’ views on US in general and on US space capabilities and limitations. As a Space Counter/Space Analyst you will conduct all-source analytic production of foreign space capabilities including, but not limited to, foreign adversary space doctrine, strategy, communications and collections, vulnerabilities, platforms, assembly and launch capabilities, weapons, dual-use systems and technologies, and emerging space technologies.
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The Navy NCIS team is searching for Help Desk Analyst - Tier I to join their program in Quantico, VA.The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2, personnel of which serve at HQ and the remaining staff serve at offices worldwide.
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They will be responsible for guiding a hybrid team of security analysts tasked to detect, triage, analyze, respond, and report cybersecurity incidents in addition to performing advanced analysis and assisting with incident response.
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As an imagery analyst you will work with a team of scientists and analysts who produce imagery products for the analyst community and you will work to enhance the analysis with new data types and get an understanding of how analysts need new data to be presented in various application user interfaces where products are ordered, displayed and presented.
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As the IT Help Desk Technician, you will play a crucial role in supporting our internal staff in resolving technology-related issues and ensuring the smooth operation of our IT systems.
$23,000 - $59,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Provides end-user support and customer service as the initial point of contact on the IT Help Desk. The Desktop Support Technician is part of the Help Desk team and provides technical assistance, support, and maintenance for the County's computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability.
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