Upvote
Downvote
Sr. IT Service Manager
Share Job
- Suggest Revision
- As a valued East West Bank team member, this position will focus on utilizing best practice IT Service Management tools and methodologies to develop effective solutions to support IT operational efficiencies and controls.
- Process design on ITIL Service Support areas of Incident, Problem, Change, Release, Configuration Management, Asset Management , Service Desk, Service Level Management
- Facilitate deep dive workshops for Service Operational & Transition processes like Incident, Service request fulfillment and management, problem management, change, configuration and Knowledge management to ensure a seamless and adequate transition
- Responsible for establishing performance metrics and reporting across all ITSM disciplines
- Work with product owners, stakeholders and the ITSM team to prioritize, plan and execute work while balancing technical enhancements, tech debt management and new feature development
Active Job
Updated TodaySimilar Job
Relevance
Active