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The Customer Success Manager(CSM) is a highly visible, strategic leadership position for all of our customers that leverage various technology platforms, dependent on software.
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As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals.
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Build and execute the customer success strategy for our strategic Foreign Exchange sell-side trading and buy-side accounts. With our market leading and expanding position across key institutions, we are seeking individuals that can distill and aid realizing success milestones with ION clients for our TAM/customer-success practice.
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Demonstrable success in developing and managing SLAs and KPIs, with a clear understanding of how to translate customer needs into measurable outcomes. Cultivate and maintain strategic partnerships with technology vendors to support the technical infrastructure and tools used by the support team.
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We are looking for a highly motivated Customer Success Manager - North America, based out of Los Angeles, although working a hybrid schedule, partly from our co-working office. Reporting to the Head of Customer Success as part of a team of CSMs in other regions, and working closely with the Regional Head of Client Relations and the cross-functional team in your region, your primary responsibility will be driving long term client retention, loyalty and seeking expansion opportunities.
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We’re rounding out our incredible product and customer marketing team with an exciting role of Senior Product Marketing Manager, Competitive Intelligence. Collaborating deeply with our strategy and enablement teams to empower sales and customer success with training, battlecards, objection handling, and customer facing content.
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The role will report to the Senior Manager - Technical & Partner Enablement on the Sales Enablement team and work closely with the various teams such as Channel, Pre-Sales and Customer Success team to gather up requirements, identify gaps, create/manage content, include partner messaging that resonates, and help provide the most needed training/enablement content to our most strategic and interactive partners.
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We’re looking for an experienced, strategic and customer-focused Customer Success Manager to ensure that our Cloud Customers are getting the maximum value from the OpenText solution by delivering services with the goal of retention and growth.
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As a Strategic Customer Success Manager (CSM) you are a strategic thought leader in supporting our highest value customers through high touch, proactive strategic consulting.
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Experience working cross functionally with enterprise or corporate sales, customer success teams and account development teams. The Strategic Accounts Marketing Manager will be expected to have a deep understanding of a small set of assigned strategic accounts, and to drive a 1:1 account based marketing strategy hinging on programs that build account expansion and accelerate and close existing opportunities.
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Provides retention risk and customer growth analysis to the Manager & Director, Customer Success. 5-10 years of work experience in customer-facing roles for technology companies with at least 5 years of experience in SaaS account management, customer success, sales, technical account management or consulting.
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Lead strategic and operational initiatives to improve Customer Success team metrics such as NPS. As the Sr. Manager, Customer Success , you will play a pivotal role in driving customer satisfaction, loyalty, and retention.
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As an Advanced customer support (ACS) Delivery Manager (DM) you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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Work with Product Marketing and Customer Success teams to identify opportunities within the existing client base and create tailored campaigns to drive upsell. Your strategic mindset will guide the development and implementation of end-to-end demand generation strategies, and your ability to analyze data-driven insights will be crucial in refining targeting, messaging, and overall campaign optimization.
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OverviewThe Customer Success Senior Manager is a key strategic and leadership role responsible for developing, continuously improving, and delivering a best-in-class, end-to-end order entry, management, and fulfillment experience at Holcim Building Envelope.
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