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Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
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Experience with a CRM, MRP/ERP System, order management and a call center environment. Perform, execute and coordinate all work including technical matters related to customer service activities.
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If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
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Problem Management Process – Knowledge of and ability to bring a reported problem to successful resolution. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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Job Description: We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment.
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Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Job DescriptionAcquires and deepens the branch customer base through a variety of proactive sales and service activities.
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These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.
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Manages the centralized, one-call transfer center in the systemHub fordirect admits and facility transfers; initiates required steps to ensure appropriate and timely pre-certification and insurance authorization is obtained on admissions.
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Coordinating with internal functional teams such as operations, call center, and member services to investigate issues and ensure timely delivery of resolutions in case of client escalations.
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Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP.
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Assists the Branch Manager in performance management and new hire selection processes. Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
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As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities.
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Manage daily activities that support appropriate patient access to our client's products in the provider offices and work as a liaison to other patient assistance and access support services offered by our clients (i.e. HUB, call center, specialty pharmacy services.
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Overview The Senior Manager is responsible for directly supervising and coordinating the day-to-day activities of the operations Member Services employees to ensure optimal level of call center operations, quality, customer services and sales metrics are achieved.
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Critical roles such as, Passport services' processing work functions (mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center.
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