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Enterprise Service Desk Manager
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Full-time
- Job Description: We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment.
- The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement and quality.
- The Enterprise Service Desk Manager will ensure the service desk staff uses the required tools and software to identify, document, track and resolve reported problems.
- Managing teams of at least 50 personnel or greaterExcellent communication skills with the ability to present both high level and detailed tactical solutions to customersExtremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests.
- Plan, prioritize, and schedule service desk activities to ensure continuity of service.
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