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A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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You will own an “overlay” team of subject matter and industry experts who will be responsible for each area of client services including Implementation, Professional Services, Telco Solutions, Customer Success, Technical Account Management, Technical Support.
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Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
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Work with other sales, technical, design engineering, service, support, and management to meet customer needs. Assume account management responsibility including the provision and/or coordination of services (installation, customer training, etc.
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Provide direct customer support responding to general and technical inquiries via phone or email related to treasury management services/systems and commercial deposit account inquiries.
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Responsible for managing customer information in SAP and CRM. Uses SAP CRM information to increase customer service experience. Communicates with Outside Sales, Purchasing and Management on new developments, sourcing and key account information.
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Research products and maintain fundamental understanding of their technical use; provide technical information to customers and be knowledgeable to support complex service offerings (i.e. Wenstock, ISA, Kitting) Obtain competitive information and Intelligence at responsible accounts.
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The Client Service Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Provide simple to complex technical assistance, support, training and troubleshooting for Consumer and Business customers including but not limited to the following services: o Consumer and Business Online Banking o Remote Deposit Capture o ATM Debit Card inquiries o Mobile Banking o General Account Inquiries o Password resets for various systems o Reg E claims o Bill Pay o Telephone Banking.
$17.53 - $26.29 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Qualifications: Bachelor's degree in life science and/or business-related field 1-2 years of previous account management, marketing, sales or customer service experience Order management/ERP software familiarity (Sage, SAP, etc.
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Supplier will provide search advertising, account specialist support services to Microsoft Advertising, Global Enterprise Sales, in North America, which manages a large set of clients in the US and CA. The Supplier will offer campaign management, reporting, editorial, and optimization services.
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The Technology Project Manager is part technical support engineer, part customer champion, and part relationship manager for a defined group of post implementation customer accounts.
$70,000 - $80,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Minimum of 10 years of experience in customer facing roles including sales, business management, account management, service, technical support, marketing or product management.
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Proven 3+ years of experience in technical account management or customer-facing role, language services field a plus. Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.
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Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk. Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets.
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