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Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce.
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Drive enablement to the broader NetApp and AWS core Account Teams, as well as their extended teams, such as Solution Architects, VMC on AWS, Microsoft, SAP HANA, Oracle, Data Base, Customer Success Managers, Technical Account Managers, and ProServ resources, so they know where and how to include Amazon FSX for NetApp ONTAP into customer proposals to win more deals.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
$100,000 - $135,000 a yearFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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You will own an overlay team of subject matter and industry experts who will be responsible for each area of client services including Implementation, Professional Services, Telco Solutions, Customer Success, Technical Account Management, Technical Support.
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He or She will possess technical sales knowledge and experience related to Quality engineering service areas including Supplier / Customer Quality Management Systems, Quality Engineering Processes, Quality Inspection (Incoming, In Process, Final, Source Inspection, First Article Inspection, Nondestructive Testing, 3 Dimensional Inspections, etc.
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Partner with the core NetApp Client Sales Executives to develop hybrid cloud sales strategies that positions Amazon FSx for NetApp ONTAP as a viable option that meets all their AWS cloud data management needs.
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At least one year of prior professional experience in a customer-facing Computer Support Technician role required, five years preferred up to and including running Service Desk calls on site.
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Performs diligent preparation and coordination with Account Executives Gathers from customer technical staff commitments needed to ensure a deal's "technical close." The Pre-Sales Engineer will partner with our Account Executives in a pre-sales role, showcasing Datex's product solutions by setting up demonstrations and explaining features and benefits to customers, and designing and configuring products to meet specific customer needs.
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CMDB/ITSM Technologies/platforms such as ServiceNow and BMCMust be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative. Job DescriptionAs a Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships and technical strategy with Dynatrace's strategic customers.
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Candidate will directly support high-quality technical delivery, customer relationship management, capture, and sales efforts, and develop and execute a TSA account growth strategy.
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This role requires an individual that is technical, customer oriented and familiar with customer’s messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow.
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Experience with Tier 1 & 2 system administration to include account management, server maintenance, server upgrades, troubleshooting, and implementation of software upgrades as directed by customer.
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Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow. Manage customer’s Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting.
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Leadcollaborative efforts with Siemens Healthineers teams within and from outsideCLS to ensure an excellent customer solution and experience, including but notlimited to Health Systems Executives, Service, Technical Applications,Strategic Corporate Accounts, Specialty Sales, and Total Laboratory Solutionteams as measured through regular customer feedback.
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The Field Service Manager will be responsible for building and leading a high-performing team, ensuring exceptional customer service, and driving business growth through effective account management and team leadership.
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