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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
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Serve as the central point of coordination between the customer, account team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and Customer Services and Sales managementHold consistent regularly scheduled customer meetings, no longer than every two weeks, preferably weekly.
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Additionally you will support clients in the region for expansions, additions, water conservation projects, and account management that puts you on the client’s team. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.
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Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning invoices or billing discrepancies; researches account histories to assist in collection activities.
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You will own an “overlay” team of subject matter and industry experts who will be responsible for each area of client services including Implementation, Professional Services, Telco Solutions, Customer Success, Technical Account Management, Technical Support.
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CMDB/ITSM Technologies/platforms such as ServiceNow and BMC Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative. Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
$100,000 - $135,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Establish a Customer Success foundation to include a smooth onboarding process (Implementations), technical post-sales strategic consulting (Technical Account Management), relationship building/reporting (Account Management), day to day support (Customer Service), and more proactive churn avoidance through the creation of a Critical Account Program.
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This role requires an individual that is technical, customer oriented and familiar with customer’s messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow.
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Experience with Tier 1 & 2 system administration to include account management, server maintenance, server upgrades, troubleshooting, and implementation of software upgrades as directed by customer.
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Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow. Manage customer’s Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting.
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Minimum of (1) year work experience with the Navy Enterprise Tool (NET), demonstrating knowledge of one or more of the following areas: User account management (e.g. creating and transferring user accounts), Service management (e.g. ordering, transferring, or cancelling services), Order management, and other business processes (e.g. MACs, Buildouts, and Delivery Report submission) associated to this tool.
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As a Sales Support Associate, you'll play a vital role in supporting our Renewal Sales team with documentation, account reconciliation, and task management, while engaging with multiple levels of leadership within the company and financial institutions across the US and Canada.
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Train and develop a scalable customer account management team that can support our technical customers with daily production expediting, quote requests, new product development opportunities, and cost reduction strategies.
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That offering includes our Service Deionization (SDI) through to our standard reverse osmosis systems. Proactively drive the SDI product line and outsourcing solutions to the overall potential customer base.
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A good understanding of general UC operations and service management Great customer service Risk mitigation, security, UCaaS, CCaaS, SIP, Active Directory, SSO Benefits Trips, clubs, awards, group events, team building Team-player environment Matched 401k Medical/Dental/Vision/Life insurance plans PTO, Vacation, Sick Leave FSA programs/HSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer.
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