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Vice President of Client Service Voice
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- With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
- You will own an “overlay” team of subject matter and industry experts who will be responsible for each area of client services including Implementation, Professional Services, Telco Solutions, Customer Success, Technical Account Management, Technical Support.
- Own the Implementation, Professional Services, Customer Success, Technical Account Management, and Telco Solutions teams for LivePerson Voice products and services.
- Work cross-functionally with Voice and Global Sales Organizations to provide expert guidance and solutioning as needed.
- Proven experience managing client services, driven by success metrics such as CSAT, SLAs, NPS, and other objective metrics.
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