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Workforce Management Coordinator
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Full-time
- From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.
- Our Workforce Management Coordinator is responsible for monitoring and reporting agent schedule adherence in real-time, working closely with Contact Center leaders, and calling out non-adherent activities in order to re-direct non-adherent agents back to their scheduled tasks.
- Support Contact Center team to focus on real-time agent productivity to meet or exceed SLA and KPI targets, performance exceptions and schedule adherence
- in coordination with Training Team, WFM, and the Leadership team
- At least 1 year Workforce Management experience is preferred, but not required
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