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Workforce Management
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Full-time
- DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a motivated individual to fill one of our roles as a Workforce Manager for our National Retail (NR) team.
- Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
- Working knowledge of and ability to speak to WFM/contact center metrics and terminology
- Use WFM software and call volume history to help manage intra-day staffing levels
- Understanding and experience with typical call center technologies such as Workforce Management, ACD, Dialer, IVR, etc
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