Merck

They do this to support customer operational and financial needs, such as reimbursement information and contract adherence, in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.. Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.. Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.. Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

customer representative

Job Description The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs, such as reimbursement information and contract adherence, in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. Customers may include health care providers, such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team. <ul><li>This is a field-based sales position that is responsible for the Columbia East, South Carolina territory.</li><li>Additional areas of this territory also include Lancaster, SC; Hartsville, SC; Bennettsville, SC.</li><li>The ideal location to reside is within the territory.</li><li>Travel (%) varies based on the candidate's location within the territory. </li></ul>The Primary Activities Include <ul><li>Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations. </li><li>Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals. </li><li>Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials. </li><li>Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio. </li><li>Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ. </li><li>Regularly monitoring their business performance against objectives using company provided tools. </li><li>Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics. </li><li>Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.</li><li>Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs. </li><li>For select customer accounts, coordinate with our Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates. </li></ul>Position Qualifications Minimum Requirements: <ul><li>Bachelor’s Degree with 0-3 years Sales experience or a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).</li><li>Demonstrated aptitude to excel in current or previous educational or professional roles. </li><li>Ability to work both independently and within a team environment. </li><li>Strong organizational and time management skills.</li><li>Excellent interpersonal and communication skills. </li><li>Ability to analyze metrics to assess progress against objectives.</li><li>Valid Driver's License and ability to drive a vehicle.</li><li>Reside in the territory.</li><li>Able to travel the amount of time the role requires. </li></ul>Preferred Qualifications <ul><li>Minimum 2 years of sales experience in the biopharmaceutical industry.</li><li>Vaccines sales experience or clinical experience working with Vaccines.</li><li>Experience developing and executing a plan for engaging customers and meeting customer needs within the assigned territory.</li><li>Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations. </li></ul>NOTICE FOR INTERNAL APPLICANTS In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor. MSJR EBRG Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission. Current Employees apply HERE Current Contingent Workers apply HERE US And Puerto Rico Residents Only Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. About We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement Pay Transparency Nondiscrimination We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation: No relocation VISA Sponsorship No Travel Requirements 10% Flexible Work Arrangements Remote Shift 1st - Day Valid Driving License Yes Hazardous Material(s) n/a Requisition ID:R285697

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