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Supervisor, Operations
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$58,500 - $75,012 a year
Full-time
- Supervises and coordinates staff, and daily operations of practice(s) for a Department/Division or Service Line. Performs diversified administrative responsibilities in the areas of Business Operations, Financial Management, Human Resource Management, Information Management, Organizational Governance, Patient Care Systems, Quality Management and Risk Management.
- Supervises business functions (i.e. appointment scheduling, patient pre-registration/ registration, insurance verification, referral management/pre-authorization, co-pay collection, charge entry and capture activities) to ensure processes are operationally efficient and effective; coordinates daily operations and overall accountability of staff; supports clinical staff, administratively.
- Manages site(s) in a fiscally responsible manner; operates within the context of an established budget and monitors budgetary variances; ensures front-end operations are followed (i.e. co-pay collection, denial management, insurance verification, missing charges, and other key functions are handled in an accurate and timely manner); ensures strict compliance with internal controls for cash management.
- Engages workforce to obtain high performance; supervises, hires, trains, disciplines and evaluates the performance of non-clinical staff; identifies staffing needs and skill mix, and manages appropriate staffing for practice site(s); oversees scheduling (vacation, holidays, and medical leave of absence) to ensure adequate coverage.
- Prioritizes, assigns and monitors staff to optimize operational service; fosters a culture of learning and development; coordinates workforce related activities for recruitment and retention of staff; ensures employee satisfaction and engagement; maintains employees' departmental file; manages the timekeeping/payroll process.
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