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Sr. Manager - CX Consulting
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- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
- Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
- The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
- As the Senior Manager of CX Consulting at Freshworks, you will be responsible for architecting innovative solutions within the Freshworks Customer Support Suite (CSS) to meet the diverse needs of our business partners and product owners.
- Collaborate with cross-functional teams (sales, pre-sales, product, architecture, and delivery) to determine how best to implement Freshworks solutions
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