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The Cx PM will monitor the project budget, manage task execution, maintain client relationships, and mentor and train junior level commissioning staff. · The commissioning project manager (Cx PM) will be responsible for the management and execution of building commissioning services in various commercial construction markets.
Full-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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The Social Media Manager will sit within the Consumer Experience vertical of Marketing Accelerator, focused on delivering integrated and optimized experiences across our owned channels including Social Media, Consumer Care, CRM, and Website/SEO. This specific role will lead two pillars within the CX landscape, Organic Social Media and Consumer Care.
$103,200 - $115,000Full-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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As a Senior Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform.
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Experience engaging with various buyer personas and key decision-makers (in particular Digital, CX, Ecommerce, Marketing) We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience (Cx) - by meeting HCP needs in a timely and scientific manner. Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs. Gathers and shares relevant insights and information internally with the appropriate stakeholders to enable BMS to better serve its customers.
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CX Innovation Manager will be responsible for leading the design and implementation for optimizing our current consumer experience capabilities and processes to transform how we deliver value to our consumers.
Full-timeExpandUpdated 16 days ago - UpvoteDownvoteShare Job
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We work alongside the Label’s (2K, Zynga, Private Division and Rockstar Games) Marketing, Live-Services and CX teams, leading and supporting the underlying technology stack used to enhance Marketing capabilities and measurement, to improve Player experience.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience (Cx) through deeper scientific dialogue on and consistent with label, leveraging new ways of working and CE^3.
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Advanced knowledge of Rockwell Automation PLC programming platforms: RSLogix 500, 5000, Studio 5000, Connected Components Workbench, (Omron CX-Programmer, Siemens S7, Mitsubishi GXWorks 2/3 or others are a plus.
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Proficiency with VOC/CX surveying methods and platforms (such as Qualtrics) Advanced knowledge of SAS JMP, Alteryx and Qualtrics is preferred. Experience with statistical analysis software (SAS JMP, Minitab, SPSS, etc.
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Advanced knowledge of Rockwell Automation HMI development software: FactoryTalk View Studio ME, Studio 5000 View Designer, (Automation Direct C-More, Proface GP-ProX, EasyBuilder Pro, or others are a plus.
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Vision system programming experience: Keyence, Cognex, Teledyne DALSA. Controls Engineer Job Responsibilities and Duties. Controls Engineer Job Requirements. Bachelor's degree in Manufacturing, Electrical, or Mechanical Engineering preferred.
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As Senior Services CX Researcher you will play a key role in a service research and design team, leveraging a solid background in research methods such as usability studies, contextual inquiry, ethnography, and surveys.
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