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Service Desk Specialist
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- Marathon TS is seeking a Service Desk Analyst to provide remote support to a prestegious University in Atlanta, GA.
- Under general supervision, provides customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents.
- Communicate courteously and effectively to ensure customer and service level standards are successfully met.
- Has thorough knowledge of Incident Management System, accurately and thoroughly documents issues and resolutions.
- Monitors assigned tickets in queue daily, follows-up with customer, clarifies incident details, enters troubleshooting steps and progress documentation, and reassigns and/or resolves as appropriate.
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