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Service Desk Associate
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Full-time
- We’re looking for a professional, and motivated Service Desk Associate to join our team.
- The IT Service Desk Associate will support end users of all levels and ensure closure of support issues for all company technology utilizing a ticketing system, including but not limited to: dialer software, phones, connectivity issues, computers, printers, network accesses and IDs, and related devices.
- Schedule: Standard Office Hours are 8:00am to 5:00pm CST, but must be able to work flexible hours, including Saturdays, early mornings, and possible late nights, depending on organizational needs.
- Perform and maintain testing of telephony systems and applications to assure department objectives are met and to maximize productivity through call handling efficiencies, system uptime, staffing levels, reporting, and analysis
- Responsible for employee administration within our telephony platforms
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