Arbella Insurance Group

On-site gym and fitness classes and one-on-one personal training. On-site nurse, nutritional counseling, and mental health resources. A company committed to community: volunteer opportunities, employee-. The Service Center Operations Associate is an individual who understands and supports our commitment to exceptional service consistent with Arbella's brand.. The Service Center Operations Associate will actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment.

operations associate

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: •On-site gym and fitness classes and one-on-one personal training •On-site nurse, nutritional counseling, and mental health resources •Full-service cafeterias •Free shuttle service to Quincy Adams T Station •Tuition assistance programs •Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council and more •A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation •Robust training, mentorship, and professional/personal development programs •Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009, and #1 in 2023! The Service Center Operations Associate is an individual who understands and supports our commitment to exceptional service consistent with Arbella's brand. They are the" Voice of Arbella", building relationships, making connections, and providing superior customer service experiences. This role's responsibilities include managing inbound and outbound customer and agent inquiries across multiple communication channels, making timely and accurate policy changes. The Service Center Operations Associate will actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment. <ul><li>Communicates with insureds, agents and other stakeholders regarding broad range of service topics in a multi-media service center environment.</li><li>Review requests to ensure complete of information and follows up with agent, underwriting and/or policyholder in a courteous manner.</li><li>Provide timely, courteous and "best in class" customer service to our insured's, agents and stakeholders consistent with established Arbella standards.</li><li>Prioritize multiple tasks to handle assigned responsibilities within established quality, time, service and productivity guidelines while collaborating within a team atmosphere.</li><li>Under supervision of Team Manager, maintain current workflow documentation and procedures for areas of responsibility and suggest process improvements to advance our customer service and satisfaction.</li><li>Represent the agent and Arbella's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities which add value to job accomplishments while embracing the customer experience.</li><li>Responsible for accurately accounting for all work completed on a daily basis.</li><li>Responsible for communicating to leadership status of work assignments, system issues and processing problems in a timely manner.</li><li>Identify individual training needs and initiate training as appropriate.</li><li>Fulfills assigned policy transactions within established quality and productivity guidelines.</li><li>Partner with PLOPs to drive production with consistency</li><li>Prioritizes assigned tasks within established quality, time, and service guidelines</li></ul> Requirements: <ul><li>Sound customer service work experience and able to work in a fast paced environment</li><li>Effective time management skills and able to multi-task with a strong attention to details</li><li>Strong customer service, communication and interpersonal skills</li><li>Good data entry skills</li><li>Achievement of the P&C License during the tenure in the role is required.</li></ul> This career opportunity starts around $22.00 per hour, or more, depending on skills and work experience. We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees. Now offering a $1000 Sign on Bonus (less taxes) for new candidates! To qualify for the Sign on Bonus, candidates must be hired on or after January 22, 2024 and no later than March 31, 2024. Apply today! #LI-CL1

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